Orders take about 2 weeks to arrive in the mail from the date of purchase or picture day. If it has been longer than 3 weeks since either of the above please contact us with your mailing address so that we can ensure that your order was mailed to the correct address. 

Please contact our studio by emailing us atservices@billsmithphoto.com  or calling (916)749-1026 and press 1 or filling out this contact form by clicking here. Please have your order number and mailing address ready when calling or include it in your email for faster service.